Shipping Policy
Shipping Policy – TORK-X
We proudly ship across all of Europe and the United States, including France, Spain, Germany, Italy, Belgium, and more.
Shipping Fees
- Standard shipping: Free for orders over €50 or $50
- Orders under €50 or $50: Flat fee of €9.90 / $9.90
Shipping Methods Orders are shipped via trusted carriers such as Chronopost, Colissimo, Mondial Relay, DHL, UPS or FedEx, depending on your location and preferred delivery method at checkout.
Processing Time
- Orders placed before 12:00 (local warehouse time) are typically processed the same day
- Orders placed after 12:00 will be processed the next business day
- No processing on Sundays or public holidays
Delivery Timeframes
- Standard delivery: 2–4 business days
- Express delivery (if selected): 24–48 hours
Local Pickup – USA and Spain We offer free local pickup from our warehouses:
📍 USA Warehouse: 5470 Daniel St, Chino, CA 91710
📍 Spain Warehouse: [Please insert full Spanish warehouse address here]
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Pickup hours: Monday to Saturday, 9:00 AM – 5:00 PM (local time)
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Please book your pickup in advance by emailing us at contact@torkx-robot.com
Order Tracking Once your order has shipped, you will receive an email with a tracking number to follow your delivery in real-time.
Missed Deliveries & Returns If delivery fails due to incorrect address or missed attempts, the package may be returned to us. In this case, additional shipping charges may apply to resend it.
Questions? For any shipping-related inquiries, feel free to contact our support team at contact@torkx-robot.com.
This policy was last updated on may 15, 2025.